{"id":2200221,"date":"2023-02-22T22:39:52","date_gmt":"2023-02-22T22:39:52","guid":{"rendered":"https:\/\/www.nknews.org\/koreapro\/?p=2200221"},"modified":"2023-04-05T16:09:39","modified_gmt":"2023-04-05T07:09:39","slug":"seoul-city-government-wants-to-use-chatgpt-in-its-call-center","status":"publish","type":"post","link":"https:\/\/koreapro.org\/2023\/02\/seoul-city-government-wants-to-use-chatgpt-in-its-call-center\/","title":{"rendered":"Seoul city government wants to use ChatGPT in its call center"},"content":{"rendered":"

Seoul Mayor Oh Se-hoon has reportedly <\/span>ordered<\/span><\/a> the city government to review the possibility of incorporating ChatGPT, a chatbot developed by OpenAI and launched in Nov. 2022, into the city\u2019s Dasan Call Center. The Dasan Call Center is a city-funded organization that receives and resolves Seoul citizens\u2019 civil complaints. Mayor Oh hopes that ChatGPT will help to improve the quality of resolving complaint calls the city gets.\u00a0<\/span><\/p>\n

According to the Seoul city government, each of its 390 call operators handles about 18,000 cases yearly or about 69 cases daily. The city government expects users\u2019 satisfaction rate to increase further when ChatGPT is used. It also hopes that ChatGPT will help to reduce the time needed to execute administrative services. The ruling party mayor\u2019s order comes a few weeks after President Yoon Suk-yeol <\/span>lauded<\/span><\/a> ChatGPT for its capacity to write a \u201csuperb\u201d hypothetical presidential speech while meeting top officials in late January. Yoon recommended that public officials start using it for miscellaneous tasks, which <\/span>led to<\/span><\/a> a sharp rise of chatbot-related shares in the stock market.\u00a0<\/span><\/p>\n

Why It Matters<\/b><\/p>\n

The Seoul city government\u2019s plan to incorporate ChatGPT into its call center points to a future where artificial intelligence (AI) could create new services and make existing processes more efficient. However, much processing power will be needed to make AI data functional. To that end, the South Korean government <\/span>announced<\/span><\/a> on Feb. 15 that the Ministry of Science and ICT would earmark $632 million (826.2 billion won) through 2030 to invest in companies working on advanced AI chips.<\/span><\/p>\n

Already South Korean startups like Rebellions Inc, a Korean AI chip startup company, has launched a new <\/span>AI chip<\/span><\/a>, which the company hopes will win government contracts. Rebellions Inc. is <\/span>backed<\/span><\/a> by KT Corp., South Korea\u2019s second-largest mobile carrier. Backed by the government and corporations, South Korean companies have fully committed to the AI race.<\/span><\/p>\n

Business & Economy<\/span><\/a>Culture & Society<\/span><\/a>Domestic Politics<\/span><\/a>Technology & Cyber<\/span><\/a><\/div>","protected":false},"excerpt":{"rendered":"

Seoul Mayor Oh Se-hoon has reportedly ordered the city government to review the possibility of incorporating ChatGPT, a chatbot developed by OpenAI and launched in Nov. 2022, into the city\u2019s Dasan Call Center. The Dasan Call Center is a city-funded organization that receives and resolves Seoul citizens\u2019 civil complaints. Mayor Oh hopes that ChatGPT will […]<\/p>\n","protected":false},"author":10407,"featured_media":2200222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[24,25,27,29],"class_list":["post-2200221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-briefings","tag-business-economy","tag-culture-society","tag-domestic-politics","tag-technology-cyber"],"yoast_head":"\nSeoul city government wants to use ChatGPT in its call center - KOREA PRO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/koreapro.org\/2023\/02\/seoul-city-government-wants-to-use-chatgpt-in-its-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Seoul city government wants to use ChatGPT in its call center - KOREA PRO\" \/>\n<meta property=\"og:description\" content=\"Seoul Mayor Oh Se-hoon has reportedly ordered the city government to review the possibility of incorporating ChatGPT, a chatbot developed by OpenAI and launched in Nov. 2022, into the city\u2019s Dasan Call Center. 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