Seoul city government wants to use ChatGPT in its call center
Seoul Mayor Oh Se-hoon has reportedly ordered the city government to review the possibility of incorporating ChatGPT, a chatbot developed by OpenAI and launched in Nov. 2022, into the city’s Dasan Call Center. The Dasan Call Center is a city-funded organization that receives and resolves Seoul citizens’ civil complaints. Mayor Oh hopes that ChatGPT will help to improve the quality of resolving complaint calls the city gets.
According to the Seoul city government, each of its 390 call operators handles about 18,000 cases yearly or about 69 cases daily. The city government expects users’ satisfaction rate to increase further when ChatGPT is used. It also hopes that ChatGPT will help to reduce the time needed to execute administrative services. The ruling party mayor’s order comes a few weeks after President Yoon Suk-yeol lauded ChatGPT for its capacity to write a “superb” hypothetical presidential speech while meeting top officials in late January. Yoon recommended that public officials start using it for miscellaneous tasks, which led to a sharp rise of chatbot-related shares in the stock market.
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